We attempt to deliver within two working days, but it’s best to wait three days to be safe. If your order has not arrived after three working days, please contact us on the fourth at info@tropicalplantsuk.com and we will locate it.

We aim to cover most of the UK. However we are currently unable to deliver our products to the Highlands and Islands of the United Kingdom because our couriers and suppliers do not travel to these areas. If you have any queries, please contact us at 01775 710646.

If you are dissatisfied with the quality of any of the items you have received, please email your concerns to info@tropicalplantsuk.com along with supporting photos, and we will respond as soon as possible.

It is not possible to make changes to an online order through your online account. If you need to make any changes, please contact us and we will do our best to accommodate your request.

If you need to cancel an order, please contact us, and let us know which items you want to cancel and whether you want a refund for a future order.

If you want to add something to your order, we can do that for you. Unfortunately, we do not store credit card information to add extra items, so please call us with your order number and the product number for the items you’d like to add, and we will do our best to assist you.

To qualify for a refund your product will need to be returned to Opperman Plants Ltd, Mallard Road, Low Fulney, Spalding, Lincolnshire. PE12 6ND.   We’ll contact you after we’ve received the package and issue a refund. We kindly ask you to please return the plant in the same condition as it was received.