Terms of service
🌿 Terms & Conditions
Peace of Mind Guarantee
At Tropical Plants UK, we want you to be completely delighted with every plant you receive. We stand by the quality of our plants and our service, and we fully comply with your rights under UK consumer law.
For full details about how we handle returns, refunds, or damaged plants, please see our Returns & Refunds Policy.
All plant sizes and measurements are approximate, though we do our best to ensure they’re as accurate as possible.
Verbal Representations
We’re always happy to give advice or guidance over the phone. However, if the information you need is crucial to your purchasing decision, please request it in writing before placing your order. This helps to avoid any potential misunderstandings later.
Plant Terms & Conditions
Every plant we send is hand-selected, carefully inspected, and packed with care before dispatch. If your plant arrives in poor condition, please contact us within 48 hours of delivery by emailing info@tropicalplantsuk.com with photos of the plant and packaging.
Please keep in mind:
🌱 Seasonal changes: Plants look different throughout the year — for example, some may appear bare during winter.
🌿 Images are representative: Website photos show mature plants for illustration purposes. You may receive a younger version or “plug plant” that will grow to full size over time.
🪴 Pot sizes: Where a plant is described as being “in a pot,” the pot is included in the plant’s height measurement.
We may request that you return the plant for further inspection so we can determine the cause of any issue.
Caring for Your Plants
Remember, plants are living things! If you’re not planting your new arrivals right away, please open the packaging, water them, and place them somewhere with good light until you’re ready to pot or plant them.
Each plant has its own care requirements — please refer to our care guides for more details.
Delivery Information
We’re proud to offer FREE delivery on all orders.
All orders are dispatched within 24 hours of being placed and shipped via Royal Mail’s 24-hour tracked service. You’ll receive an email with your tracking number so you can follow your plant’s journey from our nursery to your door.
Typical delivery time: 2–3 working days.
Royal Mail also delivers on Saturdays, so you won’t be waiting long to welcome your new plants home.
We use 100% recyclable and secure packaging to keep your plants safe and our planet healthy.
We currently deliver to all UK mainland addresses. Unfortunately, we cannot deliver to the Channel Islands, Isle of Man, Republic of Ireland, or outside the UK at this time.
Late Deliveries and Other Problems
We make every effort to ensure your order arrives on time. On rare occasions, delays can happen due to factors beyond our control.
If your order hasn’t arrived as expected, please get in touch right away at info@tropicalplantsuk.com, and we’ll do everything we can to resolve the issue promptly.
While we can’t offer financial compensation for delayed or failed deliveries, we will always act quickly to put things right if something goes wrong.
Acceptance of Your Order
Once you place an order, you’ll receive an acknowledgement email confirming what you’ve purchased. This email does not constitute acceptance of your order.
Your order is accepted once it has been dispatched from our warehouse.
We may be unable to accept your order if:
We cannot authorise your payment,
The product is out of stock,
There has been an error in pricing or description.
Copyright and Use of Content
All images, videos, designs, and written content on www.tropicalplantsuk.com are the property of Tropical Plants UK or our suppliers and are protected by copyright law.
You may not copy, reproduce, or use any of our content for commercial purposes without our written permission.
If you wish to license an image or video, please contact us directly.
Some images on our website may be released under Creative Commons or GNU General Public License, and these must be redistributed under the same licence terms.
Security of Your Information
We take your personal information and payment security seriously.
Our website uses 128-bit SSL encryption and secure payment gateways, meaning your card details are protected at every step.
No one — including our staff — can see your full payment details, making ordering online with us safer than ever.
Copyright Notice
All written, photographic, and design content on this website remains the copyrighted property of Tropical Plants UK.
You may use this site for personal, non-commercial purposes only.
Contact Us
If you have any questions, please get in touch with our friendly customer service team:
📞 Phone: 01775 710646
📧 Email: info@tropicalplantsuk.com
📍 Address:
Tropical Plants UK
13 Mallard Road, Low Fulney
Spalding, Lincolnshire
PE12 6ND
You can also reach us through Instagram or Facebook for general enquiries or plant care advice.
Appointment of Administrators 7 April 2026
Nathan Jones and John Lowe were appointed Joint Administrators of Opperman Plants Limited on 31 March 2026. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. Nathan Jones and John Lowe are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England & Wales and are bound by the Insolvency Code of Ethics.”